Refund policy

Return & Refund Policy

Effective Date: [3/07/2026]

At [HaloKart], customer satisfaction is our top priority. We strive to deliver high-quality products and a seamless shopping experience. If you're not completely satisfied with your purchase, we're here to help.

Please read our Return & Refund Policy carefully before initiating a return.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

The return request is made within [7 DAYS] of receiving the product.
The item is unused, unworn, and in its original condition.
The product is returned with all original tags, packaging, manuals, accessories, and any complimentary items.
A valid proof of purchase or order confirmation is provided.

We reserve the right to decline returns that do not meet these conditions.

2. Return Timeframe

You may request a return within [7 DAYS] from the date your order is delivered.

Requests submitted after this period may not be eligible for return or refund.

3. How to Initiate a Return

To request a return, please contact our customer support team at:

Email: thehalokart@gmail.com

Please include:

Order Number
Full Name
Reason for Return
Photos or videos (if the item is damaged, defective, or incorrect)

Our team will review your request and provide further instructions.

4. Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

Your refund will be processed to your original payment method.
Refunds will be completed within [REFUND PROCESSING TIME] after approval.

Please note that your bank or payment provider may require additional time to reflect the refund in your account.

5. Exchange Policy

We offer exchanges for eligible products if:

The item is defective.
The item is damaged during transit.
You received the wrong product.

Exchange requests must be submitted within [7 DAYS] of delivery.

Exchanges are subject to product availability.

6. Damaged, Defective, or Incorrect Products

If your order arrives damaged, defective, or incorrect, please contact us within 7 Days of receiving your package.

Please provide:

Order Number
Clear photos or videos showing the issue
Description of the problem

After verification, we will arrange an appropriate resolution, which may include:

A replacement
A full refund
A partial refund (where applicable)

There will be no additional cost to you for verified damaged, defective, or incorrect items.

7. Non-Returnable Items

For hygiene, safety, and other reasons, the following items cannot be returned unless they arrive damaged or defective:

Personal care and hygiene products
Beauty and skincare items that have been opened or used
Perishable goods
Customized or personalized products
Gift cards
Digital products or downloadable content
Products marked as "Final Sale" or "Non-Returnable"

8. Return Shipping Costs

If the return is due to:

A damaged product
A defective item
An incorrect product sent by us

[HaloKart] will bear the return shipping costs.

If the return is due to:

Change of mind
Incorrect item ordered by the customer
No longer needed

The customer may be responsible for the return shipping charges unless otherwise stated.

We recommend using a trackable shipping service for eligible customer-initiated returns.

9. Order Cancellations

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it cannot be cancelled. In such cases, you may request a return after delivery if the product qualifies under this policy.